The GCW Guarantee
Book with confidence. We've got your back.
Book a Verified-or-higher pro, pay through the platform, and eligible bookings are backed by the GCW Guarantee up to $2,500. Here's the plain-English version.
$2,500
Coverage cap
30 days
To open a claim
~5 days
Typical decision
Guarantee-backed
On eligible bookings
Covered vs. not covered
Clear rules, no fine-print surprises.
What's covered
Non-completion of the booked work; work materially different from what was booked; property damage caused by the provider during the booking (up to the cap, insurance-first).
What's not covered
Off-platform arrangements, cash tips, work outside the booking's scope, or issues reported more than 30 days after completion.
Filing a claim
Three steps to a resolution.
- 01Open a dispute
From the booking workspace, within 30 days of the completion date.
- 02Share your evidence
Photos, messages and the job timeline are reviewed from both sides.
- 03Get a decision
Our trust and safety team issues a decision, usually within 5 business days.
